Delivery Information

Shipments and returns

Packages are generally dispatched within 2 days after confirming an order. If you chose to deliver urgently, which will be delivered same day if the order is placed before 2 PM. All orders are processed only during office hour so please be patient if you placed an order at night or morning.

Delivery Inside Kathmandu Valley

Next business day delivery is free for all orders with total value of Rs. 500 or more. If the delivery address is more than 1 km far from Ring Road, extra charges may be applied depending on the distance. 

For orders less than Rs. 500, the delivery charge is Rs. 70. Extra charges up to Rs. 30 may be added if delivery address is more than 1 km far from Ring Road. 

Same Day Delivery or Urgent Delivery is only possible if your order is placed before 1 PM during normal working day. The deliver fee for urgent order is Rs. 150. Same day delivery service is available only inside Kathmandu valley.

This delivery of cake is however always free no matter what unless the delivery location is outside our delivery area.

Delivery Outside Kathmandu valley

We ship by the most advanced domestic courier and provide you a live tracking number via which you can track the progress of delivery of your order. There is a fixed delivery charge of Rs. 100 for all orders less than Rs. 2000. Delivery if free once your total order is Rs. 2000 or higher.

Delivery of Cakes

This delivery of cake is however always free no matter what unless the delivery location is outside our delivery area.

Cakes once confirmed cannot be cancelled except on the following situations:
1) The delivery date of the cake is at least 2 days after the cancellation notice
2) Any unfortunate mishap or event which makes it impossible to receive the cake
3) Delivery of a completely different cake

Other than the three mentioned cases, the cakes once ordered cannot be cancelled. If the customer refuses to receive the cake, the customer shall be fully liable to pay the amount as confirmed during the order confirmation. In case the customer refuses to receive the phone call during delivery date, the customer shall be blacklisted from all future services at Urban Girl and it's partners. 

Return Policy

Cakes once confirmed are not refundable and the customer is obliged to pay for the cake even if delivery is denied by the customer.

All products except cakes can be returned immediately after the order is received by the customer. It is customer's responsibility to return the product without damaging the original packing or tag in case of any dissatisfaction. 

A full refund or exchange, whichever is possible, will be made to the customer who returns the product within return period of 3 business days. 

Delivery and handling fee of Rs. 100 can be deducted during refund if one of the following criteria is met:

  1. Product is as described in the reference picture and the customer returns the products due to reasons not related to the product itself or the service.
  2. Customer orders wrong size and want a refund or an exchange.